Privacy Policy

Carolina Outdoor Services, LLC
Effective Date: May 10, 2026

1. Introduction

Welcome to Carolina Outdoor Services, LLC ("we," "us," "our," or "Company"). We are committed to protecting the privacy and security of our visitors, customers, and clients ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cosstormwater.com (the "Site") or use our stormwater inspection, maintenance and repair, and forestry mulching services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

A. Personal Information You Provide

When you interact with our Site, including submitting our "Get a Free Estimate," "Inspection Inquiry Form," "Maintenance and Repair Inquiry Form," or Contact forms, we may collect:

• Full name

• Email address

• Phone number

• Company or property name

• Property address (street, city, state, zip code)

• Type of inspection or service needed

• Preferred date and time for inspection

• Additional comments or details you provide

• How you heard about us (website, referral, social media, advertisement, etc.)

• Your preferences for receiving updates and promotions

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device type and operating system

• Referring website

• Pages viewed and time spent on our Site

• Date and time of your visit

• Geographic location (approximate)

C. Cookies and Tracking Technologies

Our Site is built and hosted on the GoHighLevel (GHL) platform, which uses cookies, pixels, web beacons, and similar tracking technologies to:

• Maintain your session on our Site

• Remember your preferences

• Analyze Site usage and performance

• Deliver relevant marketing content

• Track form submissions and conversions

You can control cookies through your browser settings. Disabling cookies may limit certain features of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested estimates or services

• To schedule inspections, maintenance, or repair services

• To communicate with you about your service requests, appointments, and follow-ups

• To send updates, newsletters, promotions, and marketing communications (only if you opt in)

• To improve our Site, services, and customer experience

• To maintain records for business, legal, and regulatory purposes

• To comply with applicable laws and regulations

• To prevent fraud, enforce our terms, and protect our rights

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business, such as GoHighLevel (our website/CRM platform), email service providers, payment processors, and scheduling tools.

• Legal Requirements: When required by law, subpoena, court order, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

• With Your Consent: In any other situation where you have provided explicit consent.

5. Third-Party Services

Our Site and customer management tools are powered by GoHighLevel (HighLevel Inc.). Information you submit through our forms is stored and processed within the GHL platform. GoHighLevel maintains its own privacy and security practices, which you may review at https://www.gohighlevel.com/privacy-policy.

We may also use third-party tools including, but not limited to:

• Google Analytics (for Site traffic analysis)

• Email marketing platforms (for newsletters and promotions)

• Social media platforms (Facebook, Twitter, YouTube) for social engagement

6. SMS and Text Message Communications

If you provide your phone number and opt in, we may send you text messages regarding service appointments, updates, or promotions. Standard messaging rates may apply. You can opt out at any time by replying STOP to any text message.

7. Email Communications

If you subscribe to our email updates or promotions, you may unsubscribe at any time by clicking the "unsubscribe" link included in our marketing emails or by contacting us directly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted through the Internet.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that inaccurate or incomplete data be corrected.

• Deletion: Request that we delete your personal data, subject to legal exceptions.

• Opt-Out: Opt out of marketing communications at any time.

• Do Not Sell: We do not sell personal information.

To exercise any of these rights, contact us using the information in Section 14.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

12. Third-Party Links

Our Site may contain links to third-party websites (including our social media profiles on Facebook, Twitter, and YouTube). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Carolina Outdoor Services, LLC
📍 1318 Peach Festival Road, Gilbert, SC 29054
📞 (803) 518-2787
🕐 Monday – Friday, 7:00 AM – 5:00 PM
🌐 https://cosstormwater.com